Kathmandu. Users who purchased the season pass for the FIFA World Cup 2026 through the Digo app have complained that the quality of Digo is very good but the support is very poor. While users praised the app’s video quality, streaming stability, and technical aspects, they complained that they did not get the expected support even after talking about support due to payment problems.
According to many users, after purchasing a season pass, there is a tendency to not pick up the phone when trying to contact customer service due to login problems, device activation, streaming interruption or payment problems, not getting a long response, and blaming the customer rather than resolving the problem. Most of the time, users complain that Diego has a problem with the wallet and asks them to wait for some time, but while waiting, their favorite match is over.
Some users have complained that when they asked for help after purchasing Digo’s package from a digital wallet, the representatives of the concerned company said that it was a “wallet problem”. Some have also complained that the behavior of the customer service representatives is uncooperative and irritating.
Customers say that they expect good broadcasting as well as respectful customer service when they pay extra for a big tournament like the World Cup. “The video quality is really good, but when you go to ask for help when you have a problem, your ego is shown,” users complained on social media.
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According to technology experts, customer service is as important as technical quality in a sporting event involving a large number of users. But that’s where Diego has failed.
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