Kathmandu. The Ministry of Communications and Information Technology has said that extensive reforms in the services of Nepal Telecom (NTC) have been started following the directive of the Ministry of Communications and Information Technology. Minister for Communications Dr. After the instruction of Dr. Bikram Timilsina, the situation of automatically deducting balance after the data pack of telecom users expires has ended. The process of making all services online and implementing ‘One Time KYC’ has started.
Now users will get information after 90 percent of the data pack is consumed. With this, a ‘pay-as-you-go’ option will be available. It also allows customers to choose between deduction of the tariff or purchase a new pack once the data expires.
NEA spokesperson Rabindra Manandhar said that the system is currently in the trial phase and it will come into operation soon. “Generally speaking, now that the data runs out, the customer will be informed whether to continue using the internet or buy a new pack,” he said. According to him, the subscriber of USSD data pack will be effective within three to five days while the customers buying through Nepal Telecom’s mobile app will be able to experience it within a week to 10 days.
This issue has also been included in the 10-point reform action plan under the results-based governance management system forwarded by the ministry. According to the action plan, Nepal Telecom’s service quality improvement, customer service consolidation and digital service expansion have been given high priority.
Accordingly, Nepal Telecom has taken steps for customer-centric reforms to make the service flow effective. The massive transformation process has been initiated specifically to simplify mobile data management, digital platform expansion and administrative processes.
The company is preparing to implement ‘One Time KYC’ system to facilitate the customers. Under this system, the hassle of providing details once submitted by the customer will be eliminated. This arrangement is expected to be implemented within the next 30 days. Similarly, services like e-SIM distribution, complaint management, lost SIM recovery and ownership transfer will be available completely online.
The ministry has also proposed to set up a ‘one-stop service’ help desk at the offices of Nepal Telecom to increase access and ease in telecommunication services. The help desk will be set up in all the offices of Nepal Telecom, which will make it easier for customers to receive all services from one place.
Along with this, preparations are being made to make policy amendments to improve the quality of the 4G service. According to the ministry, it is targeted to make additional frequencies available by amending the policy within 30 days, which is expected to improve internet speed and stability.
Eliminating the practice of automatically debiting the balance when the data is exhausted is an important step towards protecting consumer rights. It is believed that this will reduce unnecessary expenses and increase customer trust in the service provider
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